Break down silos by accessing conversations from all your contact center platforms within a single Salted CX account.

Capture every chat, email, call, and transaction in a complete customer journey. Salted CX seamlessly links customers across all channels and platforms.

Enter a rough idea of what you’re looking for, and Salted CX will find semantically similar meanings across all conversations, even when the words differ completely. It works like magic.

Let Salted CX analyze 100% of your conversations to identify areas of interest. Each finding is quantified, allowing you to understand the significance of the issue and prioritize accordingly.

Utilize out-of-the-box dashboards to identify outliers that perform above or below expectations. Drill down into impactful conversations to uncover root causes and take action.

Create custom dashboards, charts, and tables without coding. Simply use drag-and-drop to build new content without needing assistance from IT.

Use customer feedback and manual reviews to train the AI. Salted CX automatically searches for more relevant conversations and issues, becoming smarter every day.

Give your agents access to performance metrics and feedback from customers, colleagues, and AI, allowing them to learn, acknowledge, or dispute the information.